Frequently Asked Questions
Delivery will commence within 2-7 business days upon order receipt. For further information, including tracking details, please refer to the Track Order menu on our website. Our team is committed to ensuring prompt and efficient service for your character design goods.
We ship character design goods to most countries worldwide, with the exception of Guadeloupe, North Korea, Russia, and Ukraine.
We regret to inform you that refunds or exchanges are not supported for cases where customers have ordered the wrong size or color or have simply changed their mind.
In the event of product damage or manufacturing error, we kindly request you to contact us within 14 days of the product delivery date for a refund. To assist you further, please reach out to our team using the form on the right and provide clear photos that demonstrate the issue. We will promptly address the matter and strive to ensure your satisfaction.